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Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.

Returns > Customizations > Returns page

$\"\"$

","status":"adopted","created_at":"2025-02-03T19:28:30.615087Z","updated_at":"2025-02-08T07:20:13.312982Z","published_at":"2025-02-06T02:18:28Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"b1617a720d6642bca3761c72813c07ec","title":"Warranty Flow Improvement - Label & No Label notification","content":"

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.

Two ways this could be addressed:
1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”.
2. Add Flows to Warranties with Split functionality for generated labels.

","status":"submitted","created_at":"2025-02-03T19:26:32.952052Z","updated_at":"2025-02-06T02:37:43.195498Z","published_at":"2025-02-06T02:37:43Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":0},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"de25c413b2d0482b8e3c2fde2157d699","title":"Provide an option for the customers to edit the post shipment review in the AfterShip tracking","content":"

Requesting to provide an option for the end consumers to edit the review on the AfterShip tracking page after the product is being delivered.

Currently, the customers are able to leave the review but unable to edit them.

","status":"scheduled","created_at":"2025-03-10T15:22:28.014439Z","updated_at":"2025-03-11T02:07:27.997733Z","published_at":"2025-03-11T01:43:02Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"623ba9d2879549079e0aac4b19de787a","title":"Sync the customer's username from the TTS orders to Shopify.","content":"We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.

If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.","status":"submitted","created_at":"2024-04-20T14:09:14Z","updated_at":"2024-04-20T14:09:14Z","published_at":"2024-04-20T14:09:14Z","created_by":{"first_name":"Luke","last_name":"Gray"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"8907921d022d442b8c98f21a02eb4418","name":"Other","description":"Other","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":40,"created_at":"2024-08-20T10:59:54Z","updated_at":"2024-09-03T19:14:02Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1181},"upvotes":{"total":11},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"fe6c97de8f09449e9582125e192a70d7","title":"Email address update button","content":"

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

","status":"submitted","created_at":"2024-12-03T14:49:08.193075Z","updated_at":"2024-12-04T02:17:28.194994Z","published_at":"2024-12-04T02:17:28Z","created_by":{"first_name":"Juan","last_name":"Lopez"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":13},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7be498c0231e4b10a02076869074bce4","title":"HTML email editor support configure shipment & order items","content":"When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.

This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.","status":"submitted","created_at":"2024-06-03T16:31:18Z","updated_at":"2024-10-31T07:38:50.52485Z","published_at":"2024-06-03T16:31:18Z","created_by":{"first_name":"Charlotte","last_name":"Evans"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1002},"upvotes":{"total":29},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"bb55346b351149b6bae6f56b4820328a","title":"Enhance the process of uneven exchanges for “Replace with the same item”","content":"As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50.

Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.","status":"in_progress","created_at":"2024-03-18T02:36:08Z","updated_at":"2024-03-18T02:36:08Z","published_at":"2024-03-18T02:36:08Z","created_by":{"first_name":"Sebastian","last_name":"Jenkins"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":1256},"upvotes":{"total":70},"comments":{"total":5}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7cf6cb5848e6402cb3780c6431351350","title":"Free shipping thresholds customization","content":"I want to fully customize different free shipping thresholds for different currencies/regions.

This would better compensate for my shipping costs in different currencies and may also increase the order value.","status":"launched","created_at":"2024-04-28T19:42:30Z","updated_at":"2024-11-26T05:55:09.891445Z","published_at":"2024-04-28T19:42:30Z","created_by":{"first_name":"Avery","last_name":"Bailey"},"tags":[{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"}],"statistics":{"views":{"total":945},"upvotes":{"total":14},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"dcc87c06a06145a4a91fdbbd757f0df2","title":"Support the “issue store credit” option on “process warranty claim” page","content":"

Currently, I can only choose from 3 resolution options in Warranty admin: Repair item, Replace item & Other. At the end of the day, I need to manually export a list of Warranty claims and see how many store credit resolutions were recorded. (By using the “Other” option with a note.) This process is very time-consuming and inefficient.

It would be very helpful if a direct \"issue store credit\" feature were integrated, potentially automating the process across platforms like Shopify.

","status":"adopted","created_at":"2024-05-06T01:01:00Z","updated_at":"2024-05-06T01:01:00Z","published_at":"2024-05-06T01:01:00Z","created_by":{"first_name":"Daniel","last_name":"Reed"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":1019},"upvotes":{"total":58},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7bb7b1ba4cbb4e00b7d610d1e49c96ff","title":"Support upload documents through the Shipping API.","content":"As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.

These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.","status":"scheduled","created_at":"2024-03-05T02:53:16Z","updated_at":"2024-03-05T02:53:16Z","published_at":"2024-03-05T02:53:16Z","created_by":{"first_name":"Riley","last_name":"Foster"},"tags":[{"id":"aca0a82e35d8443d8f9c43dd0222e670","name":"Shipping","description":"Shipping","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":50,"created_at":"2024-08-20T10:48:09Z","updated_at":"2024-09-03T19:18:13Z"}],"statistics":{"views":{"total":934},"upvotes":{"total":46},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiMDZlYWFhZDJhZTMxNDdlNWJmMDI3ZGNlODcyMWJlNzMiLCJleHAiOjE3NDIzMTg4MjJ9.IApnZCcC2TBh31NWrq5kM-CN9OaTHtS_auT0FQoxM4k"},"dataUpdateCount":1,"dataUpdatedAt":1742232423019,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]