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Ability to refund shipping automatically in the returns portal
Jeremy Bobbitt
February 3, 2025 at 8:19 pm
Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.
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Warranty product page to show discounts
Jeremy Bobbitt
February 3, 2025 at 7:33 pm
Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well.
Important: Discount amount and discount code should show in the AfterShip admin portal.
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Allowing customers to fill out the form directly within the email
Savannah Diaz
January 11, 2024 at 12:32 am
I hope to insert a form in the email, allowing customers to fill out the form directly within the email.
For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.
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Set transit time as a trigger of reviews
David Mitchell
February 25, 2024 at 10:28 am
Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.
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How do EDDs work with multiple locations?
Layla Ross
August 18, 2024 at 2:18 am
I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.
Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.
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Customs clearance fees charged by shipping carriers
Yuichi Tanaka
August 27, 2026 at 12:14 pm
We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well.
This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.
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Add Order Grouping by Store and Custom Groups
Mohd Faizan
September 30, 2025 at 8:56 am
It would be very helpful to have an option to group orders by store/company name (e.g., all Amazon orders together, all eBay orders together, etc.).
This way, I could collapse or expand groups and quickly view only the orders I want.
Additionally, it would be great if users could create their own custom groups for even more flexibility.
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Free shipping thresholds customization
Avery Bailey
April 28, 2024 at 7:42 pm
I want to fully customize different free shipping thresholds for different currencies/regions.
This would better compensate for my shipping costs in different currencies and may also increase the order value.
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Title: Integrate ParcelApp for Unified Tracking – One Tracking Number for Multiple Carriers
Mario Labault
March 3, 2025 at 10:27 pm
Description:
Aftership is a powerful tracking solution, but one major limitation is its inability to seamlessly track shipments handled by multiple carriers under a single tracking number. This creates gaps in tracking visibility, especially for cross-border shipments, multi-leg deliveries, or packages transferred between courier services.
Why Aftership Needs ParcelApp Integration
ParcelApp is a cutting-edge tracking solution that can consolidate multiple carrier updates into a single tracking number, ensuring a continuous, uninterrupted tracking experience—something Aftership currently lacks. Integrating ParcelApp into Aftership would provide several benefits:
One Tracking Number, Full Visibility
Many shipments pass through multiple carriers (e.g., a package starts with FedEx, then transfers to USPS). ParcelApp aggregates tracking data across different couriers, allowing customers to track their shipments without needing multiple tracking numbers or checking different carrier websites.
Eliminate Tracking Gaps & Improve Accuracy
Currently, when a package changes carriers, Aftership often loses visibility until the new carrier scans the shipment. With ParcelApp’s integration, tracking would remain consistent, even if the carrier changes mid-transit.
Essential for Cross-Border and Dropshipping Businesses
Global commerce relies on multi-carrier logistics. Many eCommerce sellers and dropshipping businesses depend on third-party logistics providers (3PLs) that transfer packages between multiple carriers before final delivery. ParcelApp ensures that customers don’t lose visibility just because a package has switched to a new courier.
Enhanced Customer Experience & Reduced Support Inquiries
When customers see tracking gaps, they flood support teams with "Where is my order?" questions. By integrating ParcelApp, Aftership can provide end-to-end tracking accuracy, reducing customer frustration and cutting down unnecessary support requests.
Proposed Solution:
Integrate ParcelApp (https://parcelsapp.com/) directly into Aftership’s tracking system to allow shipments with multiple carriers to be tracked under a single tracking number.
Ensure that ParcelApp's multi-carrier tracking capabilities work seamlessly within Aftership’s dashboard, API, and branded tracking pages.
Offer this as a standard feature for all Aftership users, as it enhances the core value of Aftership by improving tracking consistency, accuracy, and customer satisfaction.
By adding this integration, Aftership would take a huge leap forward in solving a major pain point for businesses and customers alike, making it an even more indispensable tracking solution in the logistics and eCommerce space.
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