Share your ideas with us

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way

It would be very helpful if customers could select their preferred size during the exchange process, with real-time visibility of stock availability on the website. For example, when a customer initiates an exchange, the system should show whether the requested size is currently in stock. If the size is unavailable, it should display “Sold Out” instead of allowing the exchange to proceed. This feature would prevent unnecessary back-and-forth communication, improve customer experience, and reduce manual handling for merchants. Platforms like Revolve already offer this type of functionality, and it would be an excellent addition to AfterShip Returns.

Title: Feature request: Claude MCP connector for AfterShip Returns AfterShip Returns should offer an official Claude MCP connector. Claude already connects to Shopify, Gmail, Slack, and Google Drive, so many merchants run their daily operations through it. Returns data is the missing piece. Without a connector, teams still have to open the portal, find the return, and copy details into customer replies or reports by hand. A connector would make it possible to ask questions like: “What’s the status of the return on order #1234?” “Which returns from last week haven’t been refunded yet?” “What are the top return reasons this month?” “Which SKUs have the highest return rate?” Why it should be added: Faster customer service. “Where’s my refund?” emails could be answered in seconds using live return data. Fewer errors. Order numbers, tracking, and refund amounts would come straight from AfterShip instead of being copied manually. More accessible reporting. Small teams without a dedicated analyst could get insight from return data in plain language. A connected workflow. Returns would link up with the order, email, and team tools merchants already use with Claude. Keeps AfterShip central. As more operations move through AI assistants, the platforms that connect to them become the ones merchants depend on. Read-only access would be a strong starting point: return lookups, statuses, reasons, and refund/exchange outcomes. Actions like approving or rejecting requests could follow later, with confirmation steps built in.

Currently, I can only choose from 3 resolution options in Warranty admin: Repair item, Replace item & Other. At the end of the day, I need to manually export a list of Warranty claims and see how many store credit resolutions were recorded. (By using the “Other” option with a note.) This process is very time-consuming and inefficient.    It would be very helpful if a direct "issue store credit" feature were integrated, potentially automating the process across platforms like Shopify.

It would be incredibly helpful if there was a way to export the shipping data from the phone app. It would be extremely simple and improve the apps usefuleness.    It would also be incredibly helpful if there was a way to have the phone app on the computer. I know the browser version is different and designed for merchants while the phone app is designed for recipients. But, it would be easy to create a aftership.com/recipients version of the app on the computer that just syncs the shipments across devices. 

We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 

It would be nice to be able to open links with the default browser (i.e. Firefox) instead of with the in-app browser. Perhaps with a setting, to allow the in-app browser to stay the default option.   Thanks! 

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard