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Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.

Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box.

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Currently, I can only choose from 3 resolution options in Warranty admin: Repair item, Replace item & Other. At the end of the day, I need to manually export a list of Warranty claims and see how many store credit resolutions were recorded. (By using the “Other” option with a note.) This process is very time-consuming and inefficient.

It would be very helpful if a direct \"issue store credit\" feature were integrated, potentially automating the process across platforms like Shopify.

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Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

","status":"submitted","created_at":"2025-03-11T20:33:31.690457Z","updated_at":"2025-03-12T02:06:15.833556Z","published_at":"2025-03-12T02:06:15Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":3},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"eab11dc97d614a51b564f205cd229958","title":"\"Back Button\" on RC Portal is not clear or prominent enough","content":"

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

","status":"submitted","created_at":"2025-01-31T18:49:44.112148Z","updated_at":"2025-02-06T02:13:42.340217Z","published_at":"2025-02-06T02:13:42Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":3},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f3e397bb497941d2a5a44c14f0383f83","title":"Automated Restock","content":"

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

","status":"submitted","created_at":"2024-10-01T16:49:42.316615Z","updated_at":"2024-10-03T02:14:08.553627Z","published_at":"2024-10-03T02:14:08Z","created_by":{"first_name":"Daniel","last_name":"Kinsella"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":370},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7be498c0231e4b10a02076869074bce4","title":"HTML email editor support configure shipment & order items","content":"When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.

This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.","status":"submitted","created_at":"2024-06-03T16:31:18Z","updated_at":"2024-10-31T07:38:50.52485Z","published_at":"2024-06-03T16:31:18Z","created_by":{"first_name":"Charlotte","last_name":"Evans"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1003},"upvotes":{"total":29},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c6d15ada31064c87b02e28b18108398b","title":"\"By Carrier & Lane\" Report","content":" As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition.

This would allow us to understand how a carrier is performing in a specific market. ","status":"submitted","created_at":"2024-04-14T17:59:54Z","updated_at":"2024-10-31T07:45:08.157945Z","published_at":"2024-04-14T17:59:54Z","created_by":{"first_name":"Aria","last_name":"Hughes"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":998},"upvotes":{"total":14},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"8858a788fd0648e681d3aec7566107bb","title":"Provide Cost of tracking as data in analytics","content":"The ability to see how much it cost per tracking label for the carrier, alongside all the other analytics would be beneficial to business operations.

Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!","status":"submitted","created_at":"2024-05-23T13:17:59Z","updated_at":"2024-10-31T07:44:32.675198Z","published_at":"2024-05-23T13:17:59Z","created_by":{"first_name":"Ethan","last_name":"White"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":904},"upvotes":{"total":22},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0486497343aa40e29a22e790e7fa8414","title":"Removing the background in the mobile view of emails","content":"

Good morning,

When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.

I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.

Thank you.

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Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.

Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

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