Share your ideas with us

We value your insights on AfterShip products and features. Let's innovate together!

Filter ideas

How does AEDD algorithm account for extreme weather?

Aurora Bryant
February 25, 2024 at 6:52 pm
Honestly, this would help us to ease our shoppers through possible delays proactively.
Delivered
0
0

personalize reporting and scheduling

nailin yang
July 16, 2025 at 9:05 am
Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 
Accepted
0
0

Shipments Header

Jana Churich
October 25, 2024 at 4:12 pm
Titles should update with count of items in the section so you know it's updating and should be clicked on. 
Submitted
0
0

Support Returns API to create RMA Request

Maya Garcia
May 11, 2024 at 7:29 am
The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.   Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it.  - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go.  - Once I call this API, it will return creation in Pending or Auto-Approved Status.
Delivered
0
0

Missing pin feature

Nishant Dhiman
August 14, 2026 at 4:43 am
Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached) When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected. Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable. Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.   Image 2 — Pin Option Within the Shipment Menu (pictures attached) When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed: 1:- Edit Shipment 2:- Mark as Delivered 3:- Pin at Top 4:- Delete The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.   Thanks and Regards
Submitted
0
0

Customs clearance fees charged by shipping carriers

Yuichi Tanaka
August 27, 2026 at 12:14 pm
We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.
Submitted
0
0

Hide ad carousel

Stephen Shepherd
September 22, 2026 at 1:30 am
Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 
Accepted
0
0

Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page

Jeremy Bobbitt
February 3, 2025 at 7:28 pm
Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page    
Accepted
0
0

Customising font and text size in the “address” area of the footer

Giulio Riotta
January 24, 2025 at 1:24 pm
Good morning, I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails. Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing. Thank you.
Submitted
0
0

Saving Clients

Scott Williams
August 20, 2026 at 6:51 pm
We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 
Submitted
0
0