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We want the ability to display shipping reviews to front end customers/users to give them social proof and increase conversion rates. Fast, cheap, convenient and reliable delivery helps to boost conversion rates, especially when you're entering a new market and trying to build brand awareness/trust. It also helps to get customers who are used to visiting your retail stores to shift to shopping online instead of just going in to a store. Currently, shipping reviews are only available to back end users and internal teams in the aftership portal, but we want to be able to have a customisable widget that we can display on places like the homepage, PDPs, information pages like shipping & delivery info pages etc... We can pick and choose or set up rules to automate showing a handful of reviews related to the shipping customer experience.

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.   If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.   Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.   When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).   So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

1. What is the context?  * We are currently a Premium plan subscriber operating a high-volume merchant shipping 68% of our Canadian orders via GLS Canada. We are looking to utilize the Enhanced MPS Visibility feature to improve our customer experience.   * Currently, your documentation lists carriers like FedEx, UPS, and DHL as supported for MPS, but GLS Canada is excluded. When we contacted support, we were told this is due to "carrier limitations.   2. What issue do you want to address? We believe the "carrier limitation" rationale may be outdated or incorrect because AfterShip is already successfully pulling data for GLS child packages. * Evidence: On GLS Canada tracking number P97186751, AfterShip retrieves events for both Package 1 (Delivered Nov 21) and Package 2 (Delivered Nov 19). * The Problem: Because GLS Canada is not on your "Supported Carriers" list for MPS logic, your system aggregates these distinct events into a single "scrambled" timeline instead of separating them into tabs. * The Gap: The data exists in your system; the parsing logic to separate "Master" vs. "Child" is simply missing for this specific carrier. 3. What outcome do you expect? * We request that the product team add GLS Canada to the Enhanced MPS Visibility supported carrier list * We need the system to recognize the child packages it is already detecting and display them in separate tabs (Piece 1, Piece 2), just as it does for FedEx or UPS.   4. Who will benefit from your idea? * Merchants: This allows Canadian merchants to use your Enterprise MPS features for their dominant carrier, reducing support tickets regarding "confusing" status updates. * AfterShip: It improves the value of your Enterprise plan for the Canadian market by supporting the region's major logistics provider.

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.   Today, when an item does have an img url, the Return Portal defaults to the missing image icon.   Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

Hello to Aftership team, I am from Fabricdekho.com. I am here to write a request for providing a return request  button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.   Thanks.