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My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way

Hello,   This is Nailin from Harman. We need to have the option to ‘Save’ the filters & layout on the AfterShip Tracking dashboards / Orders. this function is available in Shipments section but not on Orders. but it is equally important for us to check both dashboards regularly. therefore saved view would be more than important to have.  Thank you! Regards, Nailin

As a loyal Aftership customer, I am extremely disappointed to learn that integrating a new carrier requires an additional fee—a neither transparent nor customer-friendly policy. Carrier expansion should be a standard improvement to Aftership’s platform, not an extra cost passed onto paying customers. Why This Needs to Change: Improving Aftership Should Be Your Priority, Not an Upsell Adding new carriers benefits all Aftership users. Expanding carrier integrations should be part of Aftership’s ongoing development efforts, not a hidden fee imposed on individual customers. Hidden Costs Undermine Customer Trust Nowhere in Aftership’s pricing model is it clearly stated that carrier integration comes with additional fees. This lack of transparency frustrates users and creates an unexpected financial burden. Loyal Customers Deserve Better Customers who have trusted Aftership for their business operations should not have to pay extra to access a fundamental feature like carrier support. Proposed Solution: Aftership should eliminate extra fees for new carrier integrations and invest in expanding its platform instead of charging individual users. This would be part of its commitment to improving service for all customers. Clear, upfront disclosure of costs should be required if Aftership maintains this fee structure. If Aftership truly values its customers, this change must ensure a fair, transparent, and customer-centric experience.

My idea is that when a shipment comes in from China to America,instead of each parcel going right to LAX through customs,each one should go to it's respective state and provence,every state has a sorting and customs center,it would just make it easier to make one stop instead of two or three on the way to the packages final point of delivery,

Most major carriers already provide an estimated delivery date/time as part of their tracking data, but this isn't currently surfaced in the app. Context: Customers tracking a shipment want to know when it will arrive, not just its current status. Right now they have to infer this themselves or check the carrier's own site separately. Issue to address: Add a field that displays the carrier's estimated delivery date (and time window, where the carrier provides one) on the tracking/order page. This would reduce "where is my order" support inquiries and improve the post-purchase experience. Suggestion: Pull the estimated delivery data from carriers that already expose it via their APIs, and display it prominently near the shipment status.

Hi AfterShip Community, Context: I run a small Shopify store (~50 orders/month) using AfterShip’s free plan to track shipments (USPS, UPS). While the free plan offers basic tracking (Web:10), there’s no way to analyze tracking page performance (e.g., visitor clicks, engagement) without upgrading to premium plans, which can be costly for small businesses (Web:18). Issue: Small merchants lack access to basic analytics on the free plan to understand how customers interact with tracking pages, limiting optimization efforts. Outcome: I propose a lightweight analytics dashboard in the free plan, showing metrics like tracking page visits and click-through rates (e.g., to return portals). This would help optimize post-purchase experiences without needing a paid plan. Beneficiaries: Small e-commerce businesses, startups, and solo entrepreneurs using the free plan would gain insights to improve customer engagement and retention. What do you think? Any similar needs or suggestions to refine this idea?

We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!

Background: * At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip * We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) * Hence we end up with support tickets from member not able to get access to their main org. Expectation: * Alert message during new inscription if we identify that the email domain is already used. * Eventually an option to send a request to the owner of the main org. * Possibility to delete the new account to avoid unnecessary org and member creations for our clients. * Could be active only for ENT client if we want to reduce the scope