Share your ideas with us

We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.

I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.

Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.    Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box. 

When exchanging a product, you have to pick from a list of products, sorted by the most recently created products. There's no search facility. This is particularly problematic when you have an old sku that comes in every season and it is buried deep in the list

Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 

Please add the shipping company ACI EXPRESS, which is based in South Korea. They have partnerships with multiple overseas shipping companies, and a lot of merchandise is being shipped through ACI Express to the USA and the Middle East, especially after the implementation of tariffs in the USA.

Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns. 

Hello,  We currently use AfterShip Feed to connect our Amazon Seller account to TikTok Shop. But it would be fantastic to be able to also connect with Walmart Seller's MCF. It would allow even greater reach of products on more sales channels.