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1. What is the context?  * We are currently a Premium plan subscriber operating a high-volume merchant shipping 68% of our Canadian orders via GLS Canada. We are looking to utilize the Enhanced MPS Visibility feature to improve our customer experience.   * Currently, your documentation lists carriers like FedEx, UPS, and DHL as supported for MPS, but GLS Canada is excluded. When we contacted support, we were told this is due to "carrier limitations.   2. What issue do you want to address? We believe the "carrier limitation" rationale may be outdated or incorrect because AfterShip is already successfully pulling data for GLS child packages. * Evidence: On GLS Canada tracking number P97186751, AfterShip retrieves events for both Package 1 (Delivered Nov 21) and Package 2 (Delivered Nov 19). * The Problem: Because GLS Canada is not on your "Supported Carriers" list for MPS logic, your system aggregates these distinct events into a single "scrambled" timeline instead of separating them into tabs. * The Gap: The data exists in your system; the parsing logic to separate "Master" vs. "Child" is simply missing for this specific carrier. 3. What outcome do you expect? * We request that the product team add GLS Canada to the Enhanced MPS Visibility supported carrier list * We need the system to recognize the child packages it is already detecting and display them in separate tabs (Piece 1, Piece 2), just as it does for FedEx or UPS.   4. Who will benefit from your idea? * Merchants: This allows Canadian merchants to use your Enterprise MPS features for their dominant carrier, reducing support tickets regarding "confusing" status updates. * AfterShip: It improves the value of your Enterprise plan for the Canadian market by supporting the region's major logistics provider.

Hi there,    We’re planning to fully transition to your warranty return platform and would like to see the following improvements: * Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently. * Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.” * Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

My idea is that when a shipment comes in from China to America,instead of each parcel going right to LAX through customs,each one should go to it's respective state and provence,every state has a sorting and customs center,it would just make it easier to make one stop instead of two or three on the way to the packages final point of delivery,

As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.   Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.   When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).   So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached) When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected. Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable. Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.   Image 2 — Pin Option Within the Shipment Menu (pictures attached) When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed: 1:- Edit Shipment 2:- Mark as Delivered 3:- Pin at Top 4:- Delete The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.   Thanks and Regards

The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.   Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!

Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.

Hello to Aftership team, I am from Fabricdekho.com. I am here to write a request for providing a return request  button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.   Thanks.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url