Share your ideas with us

We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs

Honestly, this would help us to ease our shoppers through possible delays proactively.

It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.   If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.

I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.