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Upload label manually from external source and link (instead of file only)
Alexander Kobbevik
October 25, 2024 at 11:06 am
Upload label manually from external source and link (instead of file only)
Today its only possible to upload label manually through file via computer.
Hope this will change and we ca upload via external url
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Please add tracking for Shipglobal.in
Ugo Grandolini
July 15, 2026 at 11:40 am
Hi,
I recently started buying products from India and sometimes they ship using :
https://shipglobal.in/tracking/
Unfortunately Aftership is not yet supporting shipglobal.in and I need to use another app (actually 17tracks works) to track these shipments.
Please consider adding shipglobal.in as a supported career.
thank you!
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Removing the background in the mobile view of emails
Giulio Riotta
January 24, 2025 at 1:30 pm
Good morning,
When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.
I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.
Thank you.
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Branded Customization of Returns Notifications
Andrew Bird
August 15, 2025 at 12:41 pm
There is a massive discrepancy between the notificaiton customization capabilities within the Tracking module and the Returns module. In the Returns module, all you can do is update the messaging. There is no ability to alter colours, add logos, images, or otherwise truly 'brand' the notifications. All of this exists in the Tracking module. Recommendation is that you port over the same functionality into the Returns module ASAP. Those notification emails are currently a horrific customer experience.
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Alert message to let a user know when the same email domain is used in an existing organization
Jason Ma
February 4, 2025 at 3:30 pm
Background:
* At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip
* We don’t indicate to this use that an existing organization is already linked to the same domain
This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner)
* Hence we end up with support tickets from member not able to get access to their main org.
Expectation:
* Alert message during new inscription if we identify that the email domain is already used.
* Eventually an option to send a request to the owner of the main org.
* Possibility to delete the new account to avoid unnecessary org and member creations for our clients.
* Could be active only for ENT client if we want to reduce the scope
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Pick up & BOPIS Tracking Enhancement
Jason Ma
February 3, 2025 at 5:40 pm
Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.
Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.
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Enable RMA Edits for Admin
Abby Hatchimonji
February 6, 2025 at 9:17 pm
After RMA is created, admin needs the ability to edit details of the return. Including:
1. 1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.
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Support upload documents through the Shipping API.
Riley Foster
March 5, 2024 at 2:53 am
As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.
These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.
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Integration with Royal Mail
Nicholas Bowker
January 22, 2025 at 9:04 am
Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.
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