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Hello,   This is Nailin from Harman. We need to have the option to ‘Save’ the filters & layout on the AfterShip Tracking dashboards / Orders. this function is available in Shipments section but not on Orders. but it is equally important for us to check both dashboards regularly. therefore saved view would be more than important to have.  Thank you! Regards, Nailin

Please add the shipping company ACI EXPRESS, which is based in South Korea. They have partnerships with multiple overseas shipping companies, and a lot of merchandise is being shipped through ACI Express to the USA and the Middle East, especially after the implementation of tariffs in the USA.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.   If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.

Description: Aftership is a powerful tracking solution, but one major limitation is its inability to seamlessly track shipments handled by multiple carriers under a single tracking number. This creates gaps in tracking visibility, especially for cross-border shipments, multi-leg deliveries, or packages transferred between courier services. Why Aftership Needs ParcelApp Integration ParcelApp is a cutting-edge tracking solution that can consolidate multiple carrier updates into a single tracking number, ensuring a continuous, uninterrupted tracking experience—something Aftership currently lacks. Integrating ParcelApp into Aftership would provide several benefits: One Tracking Number, Full Visibility Many shipments pass through multiple carriers (e.g., a package starts with FedEx, then transfers to USPS). ParcelApp aggregates tracking data across different couriers, allowing customers to track their shipments without needing multiple tracking numbers or checking different carrier websites. Eliminate Tracking Gaps & Improve Accuracy Currently, when a package changes carriers, Aftership often loses visibility until the new carrier scans the shipment. With ParcelApp’s integration, tracking would remain consistent, even if the carrier changes mid-transit. Essential for Cross-Border and Dropshipping Businesses Global commerce relies on multi-carrier logistics. Many eCommerce sellers and dropshipping businesses depend on third-party logistics providers (3PLs) that transfer packages between multiple carriers before final delivery. ParcelApp ensures that customers don’t lose visibility just because a package has switched to a new courier. Enhanced Customer Experience & Reduced Support Inquiries When customers see tracking gaps, they flood support teams with "Where is my order?" questions. By integrating ParcelApp, Aftership can provide end-to-end tracking accuracy, reducing customer frustration and cutting down unnecessary support requests. Proposed Solution: Integrate ParcelApp (https://parcelsapp.com/) directly into Aftership’s tracking system to allow shipments with multiple carriers to be tracked under a single tracking number. Ensure that ParcelApp's multi-carrier tracking capabilities work seamlessly within Aftership’s dashboard, API, and branded tracking pages. Offer this as a standard feature for all Aftership users, as it enhances the core value of Aftership by improving tracking consistency, accuracy, and customer satisfaction. By adding this integration, Aftership would take a huge leap forward in solving a major pain point for businesses and customers alike, making it an even more indispensable tracking solution in the logistics and eCommerce space.

When exporting, it would be handy if there was a third Data Format option.  In addition to Standard and Custom, something like “Same as current display” or something like that.  An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page. I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel. 

Integration of Sharetown to schedule pickups of items being returned. The process involves Sharetown picking up items directly from the customer's doorstep without the need for packaging. Once the items are picked up, Sharetown will resell the items through their channels and provide business with an agreed-upon gain-share payback based on the resale price.   Key Requirements: No label generation is needed as Sharetown will handle the pickup. A system integration will be needed to push the return data to Sharetown as a pickup request in their system. Sharetown will manage the logistics and resale of the items.

Background: * At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip * We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) * Hence we end up with support tickets from member not able to get access to their main org. Expectation: * Alert message during new inscription if we identify that the email domain is already used. * Eventually an option to send a request to the owner of the main org. * Possibility to delete the new account to avoid unnecessary org and member creations for our clients. * Could be active only for ENT client if we want to reduce the scope

Good morning, When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost. I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email. Thank you.

We want the feature for referral program page through which we can dedicated referr to the customers and one affiliate program for our influencer through which they can track their progress and commisions. 

When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321