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Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.

Hello to Aftership team, I am from Fabricdekho.com. I am here to write a request for providing a return request  button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.   Thanks.

It would be incredibly helpful if there was a way to export the shipping data from the phone app. It would be extremely simple and improve the apps usefuleness.    It would also be incredibly helpful if there was a way to have the phone app on the computer. I know the browser version is different and designed for merchants while the phone app is designed for recipients. But, it would be easy to create a aftership.com/recipients version of the app on the computer that just syncs the shipments across devices. 

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns. 

Good morning, I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails. Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing. Thank you.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.

Instead of directly integrating Aftership with Gmail, I would like to send my emails with package information to an aftership email address associated with my account, for aftership to parse and automatically show tracking information.