Share your ideas with us

It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.

I'd like to log an enhancement request for the Tracking page editor. Currently the section where we add social media connectors is limited in connection options. Specifically for Instagram (which is a really cool feature) the only way to connect is using our own credentials (user name/password login). This is an unacceptable option as it exposes us to being hacked and is a security concern obviously. The better way to do this is via Instagram's API connection: https://developers.facebook.com/docs/instagram-platform. Can you please log that as a high priority enhancement request? Should we decided to stay with AfterShip, this will be a critical branding requirement.

It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price. 

While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.   If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.

It would be very helpful to have an option to group orders by store/company name (e.g., all Amazon orders together, all eBay orders together, etc.). This way, I could collapse or expand groups and quickly view only the orders I want. Additionally, it would be great if users could create their own custom groups for even more flexibility.

Most major carriers already provide an estimated delivery date/time as part of their tracking data, but this isn't currently surfaced in the app. Context: Customers tracking a shipment want to know when it will arrive, not just its current status. Right now they have to infer this themselves or check the carrier's own site separately. Issue to address: Add a field that displays the carrier's estimated delivery date (and time window, where the carrier provides one) on the tracking/order page. This would reduce "where is my order" support inquiries and improve the post-purchase experience. Suggestion: Pull the estimated delivery data from carriers that already expose it via their APIs, and display it prominently near the shipment status.

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.   If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.

I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''. As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.

In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded.