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Currently, when a shipping label is voided and a new label is created for an order, the customer-facing AfterShip tracking dashboard continues to show the tracking information associated with the original, voided label rather than the new, active label. This results in customers seeing outdated or incorrect tracking information, even though a valid replacement label has been generated. We would like AfterShip to automatically update the tracking dashboard to reflect the most recent active shipping label whenever a previous label is voided and replaced, ensuring customers always have access to accurate tracking information for their orders.

I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page    

FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

Good morning, When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost. I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email. Thank you.

im trying to figure out how to connect my store Discreet Life to shopify to get this app going. Thanks!

I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.   Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.

Hello, We would like to identify the parcels that were delivered by secured delivery methods, and which ones. For example, was the parcel delivered with a Pin Code? With a QR Code? With a signature? This would allow to better measure Exceptions per delivery method, and size the opportunity of such services, on which we are completely blind today.

GM is there a way to close an exception order rather than a total delete?