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Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

The website is in dutch but then after login, the portal is in english.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 

Instead of directly integrating Aftership with Gmail, I would like to send my emails with package information to an aftership email address associated with my account, for aftership to parse and automatically show tracking information. 

it would be great to be able to manually add a placeholder delivery in order to keep track of my deliveries.

Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well. Important: Discount amount and discount code should show in the AfterShip admin portal.  

Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard

 I just started using the app today and overall I do like it, but I have a few minor suggestions. 1. A compact mode: right now the list of tracking numbers/packages is very spread out. Consolidating it would make it look cleaner, IMO. 2. Allow me to put tags on them, custom or otherwise. For example I have a few incoming packages and a few outgoing ones. It would be nice to add tags to differentiate them and also filter by them if needed. Hopefully that made sense. Thank you.