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Add a Shipping Status Button for Completed Orders directly inside WooCoomerce
Giulio Riotta
January 24, 2025 at 1:59 pm
Good morning,
It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.
For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.
Thank you.
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Tags to alert merchants about combined orders.
Caleb Patel
July 19, 2024 at 10:48 am
In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.
To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.
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Feature Request: Dedicated tracking page and delivery flow for digital licenses and accounts
Ali Tz
June 17, 2026 at 11:31 pm
Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!
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Highlight which module/box is selected during RMA Request Flow
Jason Ma
January 31, 2025 at 7:01 pm
Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.
Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box.
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Api endpoint to fetch the review data
Nayan Solanki
July 21, 2026 at 12:33 pm
I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.
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Please alliw swipe back
Robert T. Edmiston
August 3, 2026 at 2:09 pm
Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info
iOs
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Configurable "item not found image" with Returns Portal item selection for items that dont have image URL
Jason Ma
February 3, 2025 at 10:07 pm
Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.
Today, when an item does have an img url, the Return Portal defaults to the missing image icon.
Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.
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PUDO Report
Matt Parker
April 16, 2025 at 11:44 am
Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.
We need to report on the carrier performance and then the time it takes to collect.
It would be good to have a PUDO report that breaks down :
average transit time to collection point
Average time waiting for collection
If we expand our PUDO options in Europe it would be a good indication
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Delay reason analysis
Levi MacKenzie
June 28, 2024 at 10:50 pm
I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.
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