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Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.

Today, when an item does have an img url, the Return Portal defaults to the missing image icon.

Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

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Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.","status":"launched","created_at":"2024-03-04T17:19:49Z","updated_at":"2024-09-26T10:13:55.737542Z","published_at":"2024-03-04T17:19:49Z","created_by":{"first_name":"Penelope","last_name":"Perry"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1259},"upvotes":{"total":86},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"dacabfff6c154b10b976e1846c403e25","title":"Integration with Royal Mail","content":"

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

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As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.

For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

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Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.

Returns > Customizations > Returns page

$\"\"$

","status":"adopted","created_at":"2025-02-03T19:28:30.615087Z","updated_at":"2025-02-08T07:20:13.312982Z","published_at":"2025-02-06T02:18:28Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"600cb96ca1724b14b5767a3aec18f246","title":"Can AI be used to address differences among products within the same category?","content":"I work in the furniture industry with thousands of products and continuous new product listings.

Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests.

Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.","status":"submitted","created_at":"2024-04-15T08:52:58Z","updated_at":"2024-04-15T08:52:58Z","published_at":"2024-04-15T08:52:58Z","created_by":{"first_name":"Nathan","last_name":"Rivera"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"},{"id":"3861d5116a38480f88d3d28baa6564fe","name":"Product discovery","description":"Product discovery","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":30,"created_at":"2024-08-20T10:57:16Z","updated_at":"2024-09-03T19:12:42Z"}],"statistics":{"views":{"total":975},"upvotes":{"total":34},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"d605ec1baa5c4629afd2835b469a0d05","title":"SMS opt in at customer level","content":"As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API.

Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.","status":"submitted","created_at":"2024-02-13T17:34:24Z","updated_at":"2024-10-31T07:40:43.311472Z","published_at":"2024-02-13T17:34:24Z","created_by":{"first_name":"Isabella","last_name":"Davis"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1101},"upvotes":{"total":42},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0da6613b580b4e4f901390cfaa6c5231","title":"Multiple Tracking Numbers - Comma Separated","content":"

When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.

When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.

Below example for tracking number 123456789 and 987654321

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I want the order status to automatically change to \"Completed\" when the tracking code is entered in the AfterShip plugin in WooCommerce. Is it possible to achieve this through the plugin settings, or is there a snippet that can help me make it happen?

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