Share your ideas with us

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

GM is there a way to close an exception order rather than a total delete?

On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.

We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 

Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.

So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.   For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.   This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.

The ability to see how much it cost per tracking label for the carrier, alongside all the other analytics would be beneficial to business operations.   Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!

Allow me to still refund if I choose even if the return request has expired. Now I have to recreate the return request making more work for me.

When exchanging a product, you have to pick from a list of products, sorted by the most recently created products. There's no search facility. This is particularly problematic when you have an old sku that comes in every season and it is buried deep in the list

Would you be able to: 1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.  2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often.