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To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.","status":"submitted","created_at":"2024-07-19T10:48:14Z","updated_at":"2024-07-19T10:48:14Z","published_at":"2024-07-19T10:48:14Z","created_by":{"first_name":"Caleb","last_name":"Patel"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":994},"upvotes":{"total":22},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ba86801c27574f29995b84aaf34e54e3","title":"Support Returns API to create RMA Request","content":"The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.

Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it. - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go. - Once I call this API, it will return creation in Pending or Auto-Approved Status.","status":"launched","created_at":"2024-05-11T07:29:45Z","updated_at":"2025-01-15T07:05:55.739714Z","published_at":"2024-05-11T07:29:45Z","created_by":{"first_name":"Maya","last_name":"Garcia"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1074},"upvotes":{"total":65},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"23c26c92aa3d463180bbfc6e5d53d26b","title":"Allowing customers to fill out the form directly within the email","content":"I hope to insert a form in the email, allowing customers to fill out the form directly within the email.

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Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.

Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box.

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Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.

Today, when an item does have an img url, the Return Portal defaults to the missing image icon.

Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

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