Share your ideas with us

Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns. 

When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321  

1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way. 3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.  4. An email advising of a received and pending refund would be quite helpful. 5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not. 6. Its creating a lot of work and loss of revenue for our company. 

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

I want to be able to show values and total value of anything that is currently in transit, out for delivery and delivered so i can manage my insurance process of total value out at a given time 

There's quite a few couriers where the 'View on Carrier Website' doesn't take you directly to the trracking page, and instead requires you to enter the tracking number.  These can be easily fixed by correcting the URL.   For example, for Cainiao the link takes you to; https://global.cainiao.com/   This needs correcting to; https://global.cainiao.com/newDetail.htm?mailNoList=   Please submit any further examples below.

Is it possible to increase the bulk search limit from 50? We often have to peform bulk search a number of times to retrieve the data that we're looking. 

The ability to see how much it cost per tracking label for the carrier, alongside all the other analytics would be beneficial to business operations.   Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!

The website is in dutch but then after login, the portal is in english.

it would be great to be able to manually add a placeholder delivery in order to keep track of my deliveries.