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Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia.

Julia Blame
August 8, 2026 at 9:21 am
Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia   Hi,   I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.   Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.   The official LEX Malaysia tracking website is: https://lex.com.my/   For testing purposes, you can use these example tracking numbers:   LXST191548638MY MYMPA257159996   I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.   Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!
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Automated Restock

Daniel Kinsella
October 1, 2024 at 4:49 pm
Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!
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How to Automatically Change Order Status to "Completed" with AfterShip in WooCommerce?

Luis Melchor
December 16, 2024 at 8:50 pm
I want the order status to automatically change to "Completed" when the tracking code is entered in the AfterShip plugin in WooCommerce. Is it possible to achieve this through the plugin settings, or is there a snippet that can help me make it happen?
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Multiple Tracking Numbers - Comma Separated

Oliver Mortimer
October 25, 2024 at 12:22 pm
When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321  
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Exception Orders

Crystal Johnson
February 4, 2026 at 4:39 pm
GM is there a way to close an exception order rather than a total delete?
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Value Log for Orders In Transit

Nicholas Brusseler
August 7, 2026 at 6:01 pm
I want to be able to show values and total value of anything that is currently in transit, out for delivery and delivered so i can manage my insurance process of total value out at a given time 
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Analytics for Gift Tracking Page

C X
December 15, 2025 at 12:23 pm
It would be really useful to see how often the Gift Tracking Page is actually being used, separately from the regular tracking page. At the moment, it’s hard to tell uptake or performance unless the page has a unique URL or rely on Google Analytics. Having native reporting in AfterShip would make this much easier. Ideally this would show: - Views and unique visitors for the gift tracking page - How it compares to the standard tracking page - Basic engagement (e.g. CTA clicks) This would help merchants understand adoption and value of the gifting feature much more clearly.
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All customization of review reminder email

Ilse Arevalo
July 27, 2026 at 9:56 pm
the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 
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Delay reason analysis

Levi MacKenzie
June 28, 2024 at 10:50 pm
I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.
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Mask words

De Lampfabriek NL
June 27, 2025 at 10:15 am
I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''. As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.
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