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I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

I guess for shipping emails sent out to my customers, it would be nice to have dynamic info that updates as the package progresses through the network. I also want all my existing emails to stay current.   The reason is simply that I wanna give my customers a unified experience by delivering consistent messages to them. I believe this will help with my customer satisfaction.

Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs

Hi AfterShip Community, Context: I run a small Shopify store (~50 orders/month) using AfterShip’s free plan to track shipments (USPS, UPS). While the free plan offers basic tracking (Web:10), there’s no way to analyze tracking page performance (e.g., visitor clicks, engagement) without upgrading to premium plans, which can be costly for small businesses (Web:18). Issue: Small merchants lack access to basic analytics on the free plan to understand how customers interact with tracking pages, limiting optimization efforts. Outcome: I propose a lightweight analytics dashboard in the free plan, showing metrics like tracking page visits and click-through rates (e.g., to return portals). This would help optimize post-purchase experiences without needing a paid plan. Beneficiaries: Small e-commerce businesses, startups, and solo entrepreneurs using the free plan would gain insights to improve customer engagement and retention. What do you think? Any similar needs or suggestions to refine this idea?

im trying to figure out how to connect my store Discreet Life to shopify to get this app going. Thanks!

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.   Two ways this could be addressed: 1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”. 2. Add Flows to Warranties with Split functionality for generated labels.

As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

It would be great if you could automate sending out the shipment tracking dashboard, and allow filters for that report, lijke the analysis report.  This enbales us to send the report to customers and others in our team as a live snapshot of their shipments. It consolidates all their shipments into one view so they don't have to track them individually each day. 

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

I want the order status to automatically change to "Completed" when the tracking code is entered in the AfterShip plugin in WooCommerce. Is it possible to achieve this through the plugin settings, or is there a snippet that can help me make it happen?