Share your ideas with us

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.

We want the ability to display shipping reviews to front end customers/users to give them social proof and increase conversion rates. Fast, cheap, convenient and reliable delivery helps to boost conversion rates, especially when you're entering a new market and trying to build brand awareness/trust. It also helps to get customers who are used to visiting your retail stores to shift to shopping online instead of just going in to a store. Currently, shipping reviews are only available to back end users and internal teams in the aftership portal, but we want to be able to have a customisable widget that we can display on places like the homepage, PDPs, information pages like shipping & delivery info pages etc... We can pick and choose or set up rules to automate showing a handful of reviews related to the shipping customer experience.

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

Honestly, this would help us to ease our shoppers through possible delays proactively.

That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.

I'd like to log an enhancement request for the Tracking page editor. Currently the section where we add social media connectors is limited in connection options. Specifically for Instagram (which is a really cool feature) the only way to connect is using our own credentials (user name/password login). This is an unacceptable option as it exposes us to being hacked and is a security concern obviously. The better way to do this is via Instagram's API connection: https://developers.facebook.com/docs/instagram-platform. Can you please log that as a high priority enhancement request? Should we decided to stay with AfterShip, this will be a critical branding requirement.

Hi AfterShip Community, Context: I run a small Shopify store (~50 orders/month) using AfterShip’s free plan to track shipments (USPS, UPS). While the free plan offers basic tracking (Web:10), there’s no way to analyze tracking page performance (e.g., visitor clicks, engagement) without upgrading to premium plans, which can be costly for small businesses (Web:18). Issue: Small merchants lack access to basic analytics on the free plan to understand how customers interact with tracking pages, limiting optimization efforts. Outcome: I propose a lightweight analytics dashboard in the free plan, showing metrics like tracking page visits and click-through rates (e.g., to return portals). This would help optimize post-purchase experiences without needing a paid plan. Beneficiaries: Small e-commerce businesses, startups, and solo entrepreneurs using the free plan would gain insights to improve customer engagement and retention. What do you think? Any similar needs or suggestions to refine this idea?

Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 

When exporting, it would be handy if there was a third Data Format option.  In addition to Standard and Custom, something like “Same as current display” or something like that.  An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page. I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel. 

Change the update indicator Dot from the light blue color to the orange color you already use in your iOS app. It is hard to pick out the dot if you have a long list of shipments. If it was the orange color you already use in the app it should be a simple change to make for an updated version. Also so carriers on the list of carriers to pick from are now asking for receiving zip, so those carriers never update now.  Thanks