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I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.","status":"submitted","created_at":"2024-08-27T11:52:53Z","updated_at":"2024-09-26T10:15:47.992468Z","published_at":"2024-08-27T11:52:53Z","created_by":{"first_name":"Scarlett","last_name":"Carter"},"tags":[{"id":"cc1e7674568f4b0498535cd572ad23cf","name":"Customer acquisition","description":"Customer acquisition","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":40,"created_at":"2024-08-20T10:52:41Z","updated_at":"2024-09-03T19:12:34Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"c723343f46134af2b7ee1c9e2cf4e4d9","name":"Marketing solutions","description":"Marketing solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":30,"created_at":"2024-09-03T18:58:49Z","updated_at":"2024-09-03T19:10:22Z"}],"statistics":{"views":{"total":848},"upvotes":{"total":16},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"e4795357a0c343c581ce26eb31bb987a","title":"Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page","content":"

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.

Returns > Customizations > Returns page

$\"\"$

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For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.","status":"submitted","created_at":"2024-01-11T00:32:15Z","updated_at":"2024-01-11T00:32:15Z","published_at":"2024-01-11T00:32:15Z","created_by":{"first_name":"Savannah","last_name":"Diaz"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"}],"statistics":{"views":{"total":1185},"upvotes":{"total":40},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ba783b6ea6d74170bf89f9be6a3b783a","title":"Tracking by Account Number","content":"

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.

For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

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Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

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When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.

When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.

Below example for tracking number 123456789 and 987654321

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Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well.

Important: Discount amount and discount code should show in the AfterShip admin portal.

$\"\"$

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Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

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