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Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

","status":"submitted","created_at":"2024-10-01T16:49:42.316615Z","updated_at":"2024-10-03T02:14:08.553627Z","published_at":"2024-10-03T02:14:08Z","created_by":{"first_name":"Daniel","last_name":"Kinsella"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":370},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"e4795357a0c343c581ce26eb31bb987a","title":"Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page","content":"

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.

Returns > Customizations > Returns page

$\"\"$

","status":"adopted","created_at":"2025-02-03T19:28:30.615087Z","updated_at":"2025-02-08T07:20:13.312982Z","published_at":"2025-02-06T02:18:28Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"50ee41bc13a342be8cf044ab83805622","title":"Enable RMA Edits for Admin","content":"

After RMA is created, admin needs the ability to edit details of the return. Including:

\n
1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
\n

Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

","status":"adopted","created_at":"2025-02-06T21:17:51.786343Z","updated_at":"2025-02-08T07:16:03.93835Z","published_at":"2025-02-07T02:01:42Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":8},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c39ec69f58fd42bcba71be569e647ea7","title":"Customized returns notifications","content":"

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer.

Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.

Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

","status":"submitted","created_at":"2024-10-30T06:00:41.920998Z","updated_at":"2024-10-30T06:04:42.342961Z","published_at":"2024-10-30T06:04:42Z","created_by":{"first_name":"Shane","last_name":"Fernandes"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":24},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7bb7b1ba4cbb4e00b7d610d1e49c96ff","title":"Support upload documents through the Shipping API.","content":"As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.

These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.","status":"scheduled","created_at":"2024-03-05T02:53:16Z","updated_at":"2024-03-05T02:53:16Z","published_at":"2024-03-05T02:53:16Z","created_by":{"first_name":"Riley","last_name":"Foster"},"tags":[{"id":"aca0a82e35d8443d8f9c43dd0222e670","name":"Shipping","description":"Shipping","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":50,"created_at":"2024-08-20T10:48:09Z","updated_at":"2024-09-03T19:18:13Z"}],"statistics":{"views":{"total":934},"upvotes":{"total":46},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"8487ceaeebd1463e8c1a85cf79980ca5","title":"Ability to refund shipping automatically in the returns portal","content":"

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

$\"\"$

","status":"submitted","created_at":"2025-02-03T20:19:58.72351Z","updated_at":"2025-02-06T02:37:16.936021Z","published_at":"2025-02-06T02:37:16Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":3},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ba86801c27574f29995b84aaf34e54e3","title":"Support Returns API to create RMA Request","content":"The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.

Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it. - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go. - Once I call this API, it will return creation in Pending or Auto-Approved Status.","status":"launched","created_at":"2024-05-11T07:29:45Z","updated_at":"2025-01-15T07:05:55.739714Z","published_at":"2024-05-11T07:29:45Z","created_by":{"first_name":"Maya","last_name":"Garcia"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1074},"upvotes":{"total":65},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"a1d519b279ec4b2293d62819e495cf8a","title":"Add ability to block a return and direct customer to warranties","content":"

Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.

Potential Mockup

$\"\"$

Potential User Experience

$\"\"$

","status":"submitted","created_at":"2025-02-03T20:18:40.300807Z","updated_at":"2025-02-06T02:22:11.877322Z","published_at":"2025-02-06T02:22:11Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":6},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3dcecaa4d9de496fbf439679ffb53bc2","title":"Pick up & BOPIS Tracking Enhancement","content":"

Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.

Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

","status":"adopted","created_at":"2025-02-03T17:40:03.559404Z","updated_at":"2025-02-06T02:18:22.611912Z","published_at":"2025-02-06T02:15:58Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":4},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"2ac2de67cb7745a286354e9baf89b000","title":"Create tracking pages via API","content":"We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.

Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.

When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).

So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.","status":"submitted","created_at":"2024-07-17T15:03:26Z","updated_at":"2024-10-31T07:15:27.52671Z","published_at":"2024-07-17T15:03:26Z","created_by":{"first_name":"Madison","last_name":"Morgan"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"aff292058c4444429596674dc399d9d5","name":"Marketplace","description":"Marketplace","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":90,"created_at":"2024-08-20T11:00:21Z","updated_at":"2024-09-03T19:14:26Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1042},"upvotes":{"total":34},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiMWYwMjE4ZjI2MjA1NDhhNWIzNzQ4YzhkNTE5OTNjMmQiLCJleHAiOjE3NDI0NjQ2NjN9.AZ6iHaPVD7HDp5rR-861LYQR9VKWpaS692Jee2YrIiI"},"dataUpdateCount":1,"dataUpdatedAt":1742378263728,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]