Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.

As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system. These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

I want to fully customize different free shipping thresholds for different currencies/regions. This would better compensate for my shipping costs in different currencies and may also increase the order value.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer. Hope this will change and we ca upload via external url

We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options. Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers. When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them). So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob. If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.