It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.

For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries. This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info. A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.

As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item. aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.

Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded. Today, when an item does have an img url, the Return Portal defaults to the missing image icon. Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition. This would allow us to understand how a carrier is performing in a specific market.

For instance, customers can quickly locate reviews based on size, incorporate images and videos, consider age, product characteristics, and the reviewer's recommendation status.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters. I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

Background: At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) Hence we end up with support tickets from member not able to get access to their main org. Expectation: Alert message during new inscription if we identify that the email domain is already used. Eventually an option to send a request to the owner of the main org. Possibility to delete the new account to avoid unnecessary org and member creations for our clients. Could be active only for ENT client if we want to reduce the scope

Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.