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Delay reason analysis
Levi MacKenzie
June 28, 2024 at 10:50 pm
I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.
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Tracking by Account Number
Chris Nichols
November 6, 2024 at 10:34 pm
As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.
For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.
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Login based / ship from views
Josen Punnoose
September 12, 2025 at 4:00 pm
Would you be able to:
1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.
2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often.
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Customized returns notifications
Shane Fernandes
October 30, 2024 at 6:00 am
The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer.
Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.
Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.
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Customising font and text size in the “address” area of the footer
Giulio Riotta
January 24, 2025 at 1:24 pm
Good morning,
I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails.
Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing.
Thank you.
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Shipments Header
Jana Churich
October 25, 2024 at 4:12 pm
Titles should update with count of items in the section so you know it's updating and should be clicked on.
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How to Rank a Local Business Services Website (SEO Expert Guide)
tony h
January 13, 2026 at 6:10 am
I have built a website to publish articles about local business services. Can you tell me how I can rank my website? Is there any SEO expert who can help? The website is built on a custom Laravel framework.
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Influencer referral previews are off-brand and damaging to our image
Johan Slabert
October 1, 2025 at 12:04 pm
The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers.
This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads.
We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?
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Publish Webhook Outgoing IPs as a Machine-Readable Plain-Text Endpoint
Martinho Dias
June 3, 2026 at 7:47 pm
Currently, AfterShip's webhook outgoing IP list is only available on an HTML documentation page (https://www.aftership.com/docs/tracking/webhook/webhook-outgoing-ips). This makes it impossible to automate IP allowlist management in infrastructure-as-code (IaC) workflows.
Problem:
Teams that use IP-based firewalls to secure their webhook endpoints must manually monitor the documentation page for any IP changes and update their firewall rules accordingly. If a change is missed, it can cause webhook delivery failures and broken integrations.
Request:
Please publish the webhook outgoing IP list as a dedicated plain-text endpoint — similar to how Cloudflare publishes theirs at https://www.cloudflare.com/ips-v4 — where each IP is returned on a separate line.
This would allow teams to:
* Fetch the IP list programmatically as part of their CI/CD or IaC pipelines
* Keep firewall allowlists automatically in sync without manual intervention
* Avoid service disruptions caused by missed IP changes
This is a standard practice among major API providers and would significantly improve the developer experience for customers who manage network security programmatically.
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