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We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!

FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 

Background: * At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip * We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) * Hence we end up with support tickets from member not able to get access to their main org. Expectation: * Alert message during new inscription if we identify that the email domain is already used. * Eventually an option to send a request to the owner of the main org. * Possibility to delete the new account to avoid unnecessary org and member creations for our clients. * Could be active only for ENT client if we want to reduce the scope

Hi, The data when the shipment is created at the carrier is important for shipment analysis. Example:  Info received   Shipment information received DHL Express Mar 25, 2025 at 12:01 pm

I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.

Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication 

As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.   These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.