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Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.

Returns > Customizations > Returns page

$\"\"$

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Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.","status":"launched","created_at":"2024-03-04T17:19:49Z","updated_at":"2024-09-26T10:13:55.737542Z","published_at":"2024-03-04T17:19:49Z","created_by":{"first_name":"Penelope","last_name":"Perry"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1260},"upvotes":{"total":86},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"23c26c92aa3d463180bbfc6e5d53d26b","title":"Allowing customers to fill out the form directly within the email","content":"I hope to insert a form in the email, allowing customers to fill out the form directly within the email.

For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.","status":"submitted","created_at":"2024-01-11T00:32:15Z","updated_at":"2024-01-11T00:32:15Z","published_at":"2024-01-11T00:32:15Z","created_by":{"first_name":"Savannah","last_name":"Diaz"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"}],"statistics":{"views":{"total":1184},"upvotes":{"total":40},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f0bf064d1fd242808cdf3b64733d0410","title":"Warranty Add-On Feedback","content":"

Hi there,

We’re planning to fully transition to your warranty return platform and would like to see the following improvements:

Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently.
Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.”
Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

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If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.","status":"submitted","created_at":"2024-07-15T23:13:29Z","updated_at":"2024-11-26T05:41:07.848714Z","published_at":"2024-11-26T05:41:07Z","created_by":{"first_name":"Amelia","last_name":"Robinson"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"},{"id":"3861d5116a38480f88d3d28baa6564fe","name":"Product discovery","description":"Product discovery","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":30,"created_at":"2024-08-20T10:57:16Z","updated_at":"2024-09-03T19:12:42Z"}],"statistics":{"views":{"total":917},"upvotes":{"total":22},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"40b66a9805ca40cd967b5b5e103e1299","title":"Link to Return Status Page from Admin & Shareable link to return status page for Customer Service","content":"

Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

","status":"submitted","created_at":"2025-02-03T22:10:16.209591Z","updated_at":"2025-02-06T02:34:27.660398Z","published_at":"2025-02-06T02:34:27Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":0},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"d605ec1baa5c4629afd2835b469a0d05","title":"SMS opt in at customer level","content":"As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API.

Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.","status":"submitted","created_at":"2024-02-13T17:34:24Z","updated_at":"2024-10-31T07:40:43.311472Z","published_at":"2024-02-13T17:34:24Z","created_by":{"first_name":"Isabella","last_name":"Davis"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1101},"upvotes":{"total":42},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"8487ceaeebd1463e8c1a85cf79980ca5","title":"Ability to refund shipping automatically in the returns portal","content":"

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

$\"\"$

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