While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers. If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.

As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50. Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

Honestly, this would help us to ease our shoppers through possible delays proactively.

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters. I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts. For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well. Important: Discount amount and discount code should show in the AfterShip admin portal.

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.