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Create Claim API for Warranty
Kelvin Lee
January 23, 2026 at 2:05 am
Expose an REST API for creating Warranty Claims.
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Missing pin feature
Nishant Dhiman
August 14, 2026 at 4:43 am
Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached)
When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected.
Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable.
Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.
Image 2 — Pin Option Within the Shipment Menu (pictures attached)
When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed:
1:- Edit Shipment
2:- Mark as Delivered
3:- Pin at Top
4:- Delete
The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.
Thanks and Regards
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Returns Order Item Display - Customize Blocklist Error Message Based on Order Items
Jason Ma
February 13, 2025 at 9:45 pm
Brand noted they’d like to be able to clearly communicate why certain Products are on the Blocklist - instead of the general text we have in place, without specifically making the customer review the Policy as a whole.
Asking if we could define the error at the Blocklist Product Tag entry level. If the value is left blank, use default content.
Current state: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message that states "Does not comply with our return policy."
Desired State: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message from a configurable setting within RC where we can pass SKU or Product Category specific messages that state why an item is nt returnable like "Digital Goods are not returnable" or "Bundled Item cannot be returned" or "Last years models are not returnable but warranty available".
We'd like to be able to configure our own blocklist message for order item display when the end consumer logs into RC.
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Please add tracking for Shipglobal.in
Ugo Grandolini
July 15, 2026 at 11:40 am
Hi,
I recently started buying products from India and sometimes they ship using :
https://shipglobal.in/tracking/
Unfortunately Aftership is not yet supporting shipglobal.in and I need to use another app (actually 17tracks works) to track these shipments.
Please consider adding shipglobal.in as a supported career.
thank you!
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Link to Return Status Page from Admin & Shareable link to return status page for Customer Service
Jason Ma
February 3, 2025 at 10:10 pm
Would be a great feature if there was a link to the returns status page within the returns dashboard.
And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer
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Enhance the process of uneven exchanges for “Replace with the same item”
Sebastian Jenkins
March 18, 2024 at 2:36 am
As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50.
Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.
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Feature Request: Add "GLS Canada" to Enhanced MPS Visibility Supported List
Hieu Huynh
January 22, 2026 at 9:41 am
1. What is the context?
* We are currently a Premium plan subscriber operating a high-volume merchant shipping 68% of our Canadian orders via GLS Canada. We are looking to utilize the Enhanced MPS Visibility feature to improve our customer experience.
* Currently, your documentation lists carriers like FedEx, UPS, and DHL as supported for MPS, but GLS Canada is excluded. When we contacted support, we were told this is due to "carrier limitations.
2. What issue do you want to address?
We believe the "carrier limitation" rationale may be outdated or incorrect because AfterShip is already successfully pulling data for GLS child packages.
* Evidence: On GLS Canada tracking number P97186751, AfterShip retrieves events for both Package 1 (Delivered Nov 21) and Package 2 (Delivered Nov 19).
* The Problem: Because GLS Canada is not on your "Supported Carriers" list for MPS logic, your system aggregates these distinct events into a single "scrambled" timeline instead of separating them into tabs.
* The Gap: The data exists in your system; the parsing logic to separate "Master" vs. "Child" is simply missing for this specific carrier.
3. What outcome do you expect?
* We request that the product team add GLS Canada to the Enhanced MPS Visibility supported carrier list
* We need the system to recognize the child packages it is already detecting and display them in separate tabs (Piece 1, Piece 2), just as it does for FedEx or UPS.
4. Who will benefit from your idea?
* Merchants: This allows Canadian merchants to use your Enterprise MPS features for their dominant carrier, reducing support tickets regarding "confusing" status updates.
* AfterShip: It improves the value of your Enterprise plan for the Canadian market by supporting the region's major logistics provider.
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Exclude specific products from exchange eligibility in the "Shop Now" (exchange on your own website) flow
Roqeeb Olaniyi
August 22, 2026 at 1:14 am
What is the context
When using AfterShip Returns with the "Shop Now" / "exchange for anything" option that redirects customers to shop on the merchant's own store, customers can select any product available on the store as their exchange item.
What issue do you want to address?
There is currently no way to exclude specific products from being selectable as exchange items in this flow. The existing exclusion controls (the block list and excluding products from recommendations via product tags) only apply when AfterShip is recommending products or when "Exchange on AfterShip returns page" is selected. When customers shop directly on the merchant's own website via "Shop Now," these exclusions do not apply, so restricted products remain selectable. This allows customers to exchange low-value items for high-value products, resulting in margin loss and exchange abuse. The only current workaround, switching to "Exchange on AfterShip returns page," removes the on-store shopping experience the merchant wants to keep.
What outcome do you expect?
The ability to exclude specific products from being eligible exchange items while still using the "Shop Now" flow where customers shop on the merchant's own website. Ideally the exclusion could be defined by SKU, in addition to collection or product tag, since some merchants do not have the relevant products grouped in a collection and may not have access to create collections in Shopify.
Who will benefit from your idea?
Merchants using the "Shop Now" exchange flow who need to prevent certain products from being selected as exchange items, protecting their margins and preventing exchange abuse while preserving the branded on-site shopping experience during exchanges.
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希望Back in Stock的Subscription button可以在多语言版本下显示。
Elegoo Store
March 12, 2025 at 3:34 am
在英语版本下,缺货订阅按钮会正常显示:https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
在法语及其他语言版本下,缺货订阅按钮未显示:https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
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