Share your ideas with us

It would be great if you could automate sending out the shipment tracking dashboard, and allow filters for that report, lijke the analysis report.  This enbales us to send the report to customers and others in our team as a live snapshot of their shipments. It consolidates all their shipments into one view so they don't have to track them individually each day. 

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.

We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.   For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.   This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.

The website is in dutch but then after login, the portal is in english.

On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page    

When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.   This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.