Share your ideas with us

Show all packages to a us zip code

As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

Expose an REST API for creating Warranty Claims.

For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries.   This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info.   A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.

leading latin america e commerce platform https://tiendanube.com

we provide return shipping label after approving the return request. Our product contains hazarious material, which should be shipped with hazmat label. Aftership doesn't grant the api access of selecting the Hazmat label when auto-generating return shipping label Please fix it

Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.    Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box. 

Goal: To make it easier for customers to accurately select the correct item for return when using the return portal. Preconditions: The customer has placed an order containing multiple items, some of which may have similar or identical titles, colors, or sizes. The SKU numbers for the items exist in the system but are not currently displayed in the return portal. Trigger: The customer initiates a return and accesses the return portal to select the item(s) they wish to return. Basic Flow: The customer logs into the return portal. The portal displays the items from their order, including details such as title, color, size, and now the SKU number for each item. The customer uses the SKU number to cross-reference their order confirmation or invoice, ensuring they select the correct item for return. The customer completes the return process with confidence that the correct item has been selected. Postconditions: The customer successfully returns the correct item without confusion. The support team receives fewer inquiries about mismatched returns. Benefits: For Customers: Improved user experience by reducing confusion when selecting items for return. Greater confidence in completing returns independently. For the Business: Reduced customer support requests related to returns. Increased efficiency in processing returns, minimizing errors caused by incorrect item selection. Priority: Medium – This enhancement has a high potential to improve customer satisfaction with a relatively low implementation effort. Technical Requirements: Modify the front-end display of the return portal to include SKU numbers as part of the product details. Ensure the SKU numbers are fetched and displayed consistently across all customer orders. This use case focuses on enhancing the clarity of the return process for customers while streamlining operational efficiency for the business.

To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions. Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be. Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience. By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.

In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.   To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.