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Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.","status":"in_progress","created_at":"2024-03-18T02:36:08Z","updated_at":"2024-03-18T02:36:08Z","published_at":"2024-03-18T02:36:08Z","created_by":{"first_name":"Sebastian","last_name":"Jenkins"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":1257},"upvotes":{"total":70},"comments":{"total":5}},"personal_interaction":{"voted":0,"followed":0}},{"id":"50ee41bc13a342be8cf044ab83805622","title":"Enable RMA Edits for Admin","content":"

After RMA is created, admin needs the ability to edit details of the return. Including:

\n
1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
\n

Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

","status":"adopted","created_at":"2025-02-06T21:17:51.786343Z","updated_at":"2025-02-08T07:16:03.93835Z","published_at":"2025-02-07T02:01:42Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":8},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3bb0cd76571a46329554a1a54e5aa7c4","title":"Shopify checkout for Returns","content":"As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item. aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.","status":"in_progress","created_at":"2024-03-19T23:29:36Z","updated_at":"2024-03-19T23:29:36Z","published_at":"2024-03-19T23:29:36Z","created_by":{"first_name":"Victoria","last_name":"Ward"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":1124},"upvotes":{"total":79},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f12e4059ae62481da6d0cbde95f17725","title":"Preview and Explanation of Merchandising Strategies","content":"While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.

If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.","status":"submitted","created_at":"2024-07-15T23:13:29Z","updated_at":"2024-11-26T05:41:07.848714Z","published_at":"2024-11-26T05:41:07Z","created_by":{"first_name":"Amelia","last_name":"Robinson"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"},{"id":"3861d5116a38480f88d3d28baa6564fe","name":"Product discovery","description":"Product discovery","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":30,"created_at":"2024-08-20T10:57:16Z","updated_at":"2024-09-03T19:12:42Z"}],"statistics":{"views":{"total":917},"upvotes":{"total":22},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f3e397bb497941d2a5a44c14f0383f83","title":"Automated Restock","content":"

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

","status":"submitted","created_at":"2024-10-01T16:49:42.316615Z","updated_at":"2024-10-03T02:14:08.553627Z","published_at":"2024-10-03T02:14:08Z","created_by":{"first_name":"Daniel","last_name":"Kinsella"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":370},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"cf3b09d9384f4a3a8111a522729d383d","title":"How can AfterShip improve the shipping experience for customers purchasing hair extensions or hair care products, ensuring real-time tracking updates and timely delivery?","content":"$28","status":"submitted","created_at":"2024-12-19T08:09:51.943074Z","updated_at":"2025-01-07T09:49:17.361446Z","published_at":"2024-12-19T08:19:46Z","created_by":{"first_name":"abuja","last_name":"merre"},"tags":[{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"2bafdddaaa484081a3e28488315d1c08","name":"EDD","description":"EDD","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":40,"created_at":"2024-08-20T10:47:32Z","updated_at":"2024-09-03T19:18:20Z"}],"statistics":{"views":{"total":37},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"600cb96ca1724b14b5767a3aec18f246","title":"Can AI be used to address differences among products within the same category?","content":"I work in the furniture industry with thousands of products and continuous new product listings.

Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests.

Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.","status":"submitted","created_at":"2024-04-15T08:52:58Z","updated_at":"2024-04-15T08:52:58Z","published_at":"2024-04-15T08:52:58Z","created_by":{"first_name":"Nathan","last_name":"Rivera"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"},{"id":"3861d5116a38480f88d3d28baa6564fe","name":"Product discovery","description":"Product discovery","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":30,"created_at":"2024-08-20T10:57:16Z","updated_at":"2024-09-03T19:12:42Z"}],"statistics":{"views":{"total":977},"upvotes":{"total":34},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3e3a21aaa83b4a2cbebe92f7e0297192","title":"Alert message to let a user know when the same email domain is used in an existing organization","content":"

Background:

At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip
We don’t indicate to this use that an existing organization is already linked to the same domain
This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner)
Hence we end up with support tickets from member not able to get access to their main org.

Expectation:

Alert message during new inscription if we identify that the email domain is already used.
Eventually an option to send a request to the owner of the main org.
Possibility to delete the new account to avoid unnecessary org and member creations for our clients.
Could be active only for ENT client if we want to reduce the scope

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If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.","status":"submitted","created_at":"2024-04-20T14:09:14Z","updated_at":"2024-04-20T14:09:14Z","published_at":"2024-04-20T14:09:14Z","created_by":{"first_name":"Luke","last_name":"Gray"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"8907921d022d442b8c98f21a02eb4418","name":"Other","description":"Other","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":40,"created_at":"2024-08-20T10:59:54Z","updated_at":"2024-09-03T19:14:02Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1183},"upvotes":{"total":11},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiNGIwMGQ5MDdkZjlhNGJkZjg0YzVmOTMxZjBkMjRkYzQiLCJleHAiOjE3NDI2OTgyNjl9.KjiT-RrqUsISat0ijkcajILkYWZxwpd819-UBu-5teQ"},"dataUpdateCount":1,"dataUpdatedAt":1742611869908,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L29",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]