Share your ideas with us

On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 

I hope to insert a form in the email, allowing customers to fill out the form directly within the email.   For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.

Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.   Today, when an item does have an img url, the Return Portal defaults to the missing image icon.   Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

 I just started using the app today and overall I do like it, but I have a few minor suggestions. 1. A compact mode: right now the list of tracking numbers/packages is very spread out. Consolidating it would make it look cleaner, IMO. 2. Allow me to put tags on them, custom or otherwise. For example I have a few incoming packages and a few outgoing ones. It would be nice to add tags to differentiate them and also filter by them if needed. Hopefully that made sense. Thank you.

Honestly, this would help us to ease our shoppers through possible delays proactively.

it would be great to be able to manually add a placeholder delivery in order to keep track of my deliveries.

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.