Share your ideas with us
We value your insights on AfterShip products and features. Let's innovate together!
Delivered
0
0
Aftership Tracking App Suggestions
Saix XIII
September 14, 2026 at 6:39 am
I just started using the app today and overall I do like it, but I have a few minor suggestions.
1. A compact mode: right now the list of tracking numbers/packages is very spread out. Consolidating it would make it look cleaner, IMO.
2. Allow me to put tags on them, custom or otherwise. For example I have a few incoming packages and a few outgoing ones. It would be nice to add tags to differentiate them and also filter by them if needed.
Hopefully that made sense. Thank you.
Submitted
0
0
Mask words
De Lampfabriek NL
June 27, 2025 at 10:15 am
I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''.
As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.
Submitted
0
0
Fix Direct Links to 'View On Carrier Website'
Oliver Mortimer
December 13, 2024 at 11:33 am
There's quite a few couriers where the 'View on Carrier Website' doesn't take you directly to the trracking page, and instead requires you to enter the tracking number. These can be easily fixed by correcting the URL.
For example, for Cainiao the link takes you to;
https://global.cainiao.com/
This needs correcting to;
https://global.cainiao.com/newDetail.htm?mailNoList=
Please submit any further examples below.
Accepted
0
0
Enhance the process of uneven exchanges for “Replace with the same item”
Sebastian Jenkins
March 18, 2024 at 2:36 am
As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50.
Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.
Delivered
0
0
How can AfterShip improve the shipping experience for customers purchasing hair extensions or hair care products, ensuring real-time tracking updates and timely delivery?
abuja merre
December 19, 2024 at 8:09 am
To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions.
Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be.
Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience.
By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.
Submitted
0
0
Include a SKU column - Returns Dashboard
Lewis Steen
March 21, 2025 at 10:19 am
It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.
Submitted
0
0
Enable Hazmat label selecting when creating return label
Little V
March 21, 2025 at 5:50 am
we provide return shipping label after approving the return request. Our product contains hazarious material, which should be shipped with hazmat label.
Aftership doesn't grant the api access of selecting the Hazmat label when auto-generating return shipping label
Please fix it
Delivered
0
0
Support upload documents through the Shipping API.
Riley Foster
March 5, 2024 at 2:53 am
As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.
These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.
Planned
0
0
Custom RMA Cancellation Timeframe
Abby Hatchimonji
March 11, 2025 at 8:33 pm
Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.
Submitted
0
0