Aftership returns showing resolved after refunded in Shopify
In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded.
Dear customer,
Thank you for letting us know your feedback. Is there any reason you chose to refund directly on Shopify rather than refund on AfterShip? AfterShip Returns supports refund actions and can pull the refund status from Shopify that was triggered by AfterShip.
What are your thoughts on this idea?