need readable email notice for refund pending resolved return
The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return. This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved. We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify. We have no copies sent to us.
Please fix this issue in Aftership/Shopify immediately.
Thank you.
Thank you for your feedback.
To help you avoid the existing dispute and avoid a chargeback, please contact the AfterShip support team and provide the RMA number. We can provide the email records for you.
To improve your customer experience, you can enable the refund automation based on the in-transit/Delivered/received status of the return item. This will help you to auto-refund the return request and boost your customer loyalty.
For the email requirement, we will consider it in the roadmap and keep you posted.
What are your thoughts on this idea?