Enable RMA Edits for Admin

A
Abby Hatchimonji
February 6, 2025 at 9:17 pm
Accepted

After RMA is created, admin needs the ability to edit details of the return. Including:

    1. editing products on return
    2. editing customer email/address details
    3. add remove return fees prior to receipt of return

Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

#Returns
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AfterShip response
John
February 8, 2025 at 7:16 am

Thank you for submitting your idea. Edit RMA is in our roadmap, here are the details.

  1. AfterShip already supports the Edit refund method and waives the cost of return in the refund process,
  2. In early Q2 2025, the Remove return item will be released. Also, a shopper can edit their notification email address/shipping address during return submission. 

We will continue to improve the return management, feel free to let us know if you have more feedback.

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