Enhancement Request: Advanced Customization for AfterShip Returns

T
Thomas Peigné
May 11, 2026 at 12:24 pm
Submitted

Compared to AfterShip Tracking, Returns currently lacks key customization capabilities:

  • No page segmentation (by market, country, store, customer type, etc.)
  • No way to associate a return with a specific store
  • No configurable notification flows based on return status or parameters

The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences.

Suggestion:
Introduce advanced configuration options similar to Tracking, including:

  • Segmented return pages based on defined parameters
  • Store-level return association and rules
  • Conditional notification flows triggered by return events and attributes

These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.

#Returns
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