Enhancement Request: Advanced Customization for AfterShip Returns
T
Thomas Peigné
May 11, 2026 at 12:24 pm
SubmittedCompared to AfterShip Tracking, Returns currently lacks key customization capabilities:
- No page segmentation (by market, country, store, customer type, etc.)
- No way to associate a return with a specific store
- No configurable notification flows based on return status or parameters
The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences.
Suggestion:
Introduce advanced configuration options similar to Tracking, including:
- Segmented return pages based on defined parameters
- Store-level return association and rules
- Conditional notification flows triggered by return events and attributes
These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
#Returns
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