Allow RMA creation when there is a partial refund in Shopify

M
Megan Nicholson
April 10, 2025 at 8:18 pm
Submitted

Scenarios

  1. We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario.
  2. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario. 

Thank you

#Returns
0
views
AfterShip response
John
April 11, 2025 at 6:36 am

Thank you for submitting your request here.

  • Scenario 1 is a common situation for price matches. When processing an order-level refund on Shopify, if you choose an item, Shopify will classify it as returned, which is why neither you nor the shopper can submit a return request through AfterShip or Shopify. To keep the item eligible for return, avoid selecting it when processing the order-level refund on Shopify.
  • For scenario 2, please provide the order number for further investigation to verify the situation. If the item is available in Shopify, then a return request can be submitted through AfterShip.
Add a comment

What are your thoughts on this idea?

Comments (0)