Send a returned - refunded email to the customer when marked in Aftership as received

A
Ash Ash.Com
May 13, 2026 at 1:30 pm
Submitted
  1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved. 
  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way.
  3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details. 
  4. An email advising of a received and pending refund would be quite helpful.
  5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not.
  6. Its creating a lot of work and loss of revenue for our company. 
#Customer engagement#Email & SMS#Post-purchase solutions#Returns#Shopify
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