Background

On the Return Summary page, the Return Status section is commonly used to display shipping instructions that guide customers on how to return their items. As part of these instructions, customers are often required to include both their RMA ID and Order ID with the return shipment so that the warehouse and processing teams can identify and process the return correctly.

Currently, the RMA ID is only displayed at the top of the page, and the Order ID is not prominently visible within the Return Status section.

Requested Enhancement

Add configurable fields within the Return Status section of the Return Summary page to display:

Order ID
RMA ID

These fields should be displayed alongside the shipping instructions and return status details, making them easily accessible to customers while preparing and packaging their return shipment. We are open to any placement within the Return Summary page that provides clear visibility and easy access to these details.

Business Use Case

Our client specifically requested this enhancement because their return instructions ask customers to include the RMA ID and Order ID with the return package. Having these details displayed directly within the Return Status section would:

Improve visibility of important return information.
Reduce customer confusion when preparing returns.
Eliminate the need for customers to search for these details elsewhere on the page.
Help ensure return shipments contain the correct identification information.
Improve operational efficiency and reduce return processing delays.

Expected Outcome

Customers can quickly locate the required Order ID and RMA ID in the same section where they view their shipping instructions, resulting in a smoother and more user-friendly return experience.

Thank you for considering this enhancement. We believe it would benefit merchants who require customers to include reference identifiers with returned packages and would improve the overall returns experience.