Filter Shipping Exceptions

J
Jamie Fernandez
April 9, 2025 at 8:04 pm
Delivered

Would like to be able to filter the shipping exceptions so I only receive ones for damages. Especially after a club run, we can receive many notices for delivery exceptions which can include delays, intercepts, etc. However, the ones we would primarily like to receive are for damages. we would like to catch these before the customer reaches out to let us know or from the return report.

#Email & SMS#Tracking
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AfterShip response
Eliza
April 10, 2025 at 2:45 am

Hey Jamie, 
Thanks for your feedback! This feature is already supported. Here's how to set it up:

  1. Add a substatus filter for "shipment damaged" under the Exception trigger.
  2. Set up an internal email notification to make sure you're alerted before your customer finds out.
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