Claude integration
Title: Feature request: Claude MCP connector for AfterShip Returns
AfterShip Returns should offer an official Claude MCP connector.
Claude already connects to Shopify, Gmail, Slack, and Google Drive, so many merchants run their daily operations through it. Returns data is the missing piece. Without a connector, teams still have to open the portal, find the return, and copy details into customer replies or reports by hand.
A connector would make it possible to ask questions like:
“What’s the status of the return on order #1234?”
“Which returns from last week haven’t been refunded yet?”
“What are the top return reasons this month?”
“Which SKUs have the highest return rate?”
Why it should be added:
Faster customer service. “Where’s my refund?” emails could be answered in seconds using live return data.
Fewer errors. Order numbers, tracking, and refund amounts would come straight from AfterShip instead of being copied manually.
More accessible reporting. Small teams without a dedicated analyst could get insight from return data in plain language.
A connected workflow. Returns would link up with the order, email, and team tools merchants already use with Claude.
Keeps AfterShip central. As more operations move through AI assistants, the platforms that connect to them become the ones merchants depend on.
Read-only access would be a strong starting point: return lookups, statuses, reasons, and refund/exchange outcomes. Actions like approving or rejecting requests could follow later, with confirmation steps built in.
Hi there,
Thanks for the detailed request! Good news: this is already available. The AfterShip Post-purchase connector is now a verified connector in Claude’s directory. To set it up, go to Settings → Connectors → Browse in Claude, search for AfterShip, and connect your account. Connector link
Once it’s connected, you can ask Claude about your Returns data in plain language, including several of your examples:
- Status of the return on a specific order
- Returns that haven’t been refunded yet
- Top return reasons for a given period
The connector also covers AfterShip Tracking data. It can take actions too, like approving, rejecting or resolving returns, and Claude asks you to confirm before making any change. That matches the confirmation step you suggested.
It’s also available in ChatGPT’s plugin directory, if your team uses ChatGPT. Plugin Link
Please give it a try and let us know how it fits your workflow. We’d especially like to hear which questions it doesn’t answer well yet.
Best,
Fate
What are your thoughts on this idea?