Share your ideas with us

There is a massive discrepancy between the notificaiton customization capabilities within the Tracking module and the Returns module.  In the Returns module, all you can do is update the messaging. There is no ability to alter colours, add logos, images, or otherwise truly 'brand' the notifications.  All of this exists in the Tracking module.  Recommendation is that you port over the same functionality into the Returns module ASAP.  Those notification emails are currently a horrific customer experience.

Integration of Sharetown to schedule pickups of items being returned. The process involves Sharetown picking up items directly from the customer's doorstep without the need for packaging. Once the items are picked up, Sharetown will resell the items through their channels and provide business with an agreed-upon gain-share payback based on the resale price.   Key Requirements: No label generation is needed as Sharetown will handle the pickup. A system integration will be needed to push the return data to Sharetown as a pickup request in their system. Sharetown will manage the logistics and resale of the items.

Honestly, this would help us to ease our shoppers through possible delays proactively.

We want the feature for referral program page through which we can dedicated referr to the customers and one affiliate program for our influencer through which they can track their progress and commisions. 

For instance, customers can quickly locate reviews based on size, incorporate images and videos, consider age, product characteristics, and the reviewer's recommendation status.

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

When exchanging a product, you have to pick from a list of products, sorted by the most recently created products. There's no search facility. This is particularly problematic when you have an old sku that comes in every season and it is buried deep in the list

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.   For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.