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I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return.  This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved.   We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify.   We have no copies sent to us.   Please fix this issue in Aftership/Shopify immediately.  Thank you. 

Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication 

Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

在英语版本下，缺货订阅按钮会正常显示：https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588 在法语及其他语言版本下，缺货订阅按钮未显示：https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia   Hi,   I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.   Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.   The official LEX Malaysia tracking website is: https://lex.com.my/   For testing purposes, you can use these example tracking numbers:   LXST191548638MY MYMPA257159996   I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.   Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!

After RMA is created, admin needs the ability to edit details of the return. Including: 1. 1. editing products on return 2. editing customer email/address details 3. add remove return fees prior to receipt of return Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

Currently, AfterShip's webhook outgoing IP list is only available on an HTML documentation page (https://www.aftership.com/docs/tracking/webhook/webhook-outgoing-ips). This makes it impossible to automate IP allowlist management in infrastructure-as-code (IaC) workflows.   Problem: Teams that use IP-based firewalls to secure their webhook endpoints must manually monitor the documentation page for any IP changes and update their firewall rules accordingly. If a change is missed, it can cause webhook delivery failures and broken integrations.   Request: Please publish the webhook outgoing IP list as a dedicated plain-text endpoint — similar to how Cloudflare publishes theirs at https://www.cloudflare.com/ips-v4 — where each IP is returned on a separate line.   This would allow teams to: * Fetch the IP list programmatically as part of their CI/CD or IaC pipelines * Keep firewall allowlists automatically in sync without manual intervention * Avoid service disruptions caused by missed IP changes This is a standard practice among major API providers and would significantly improve the developer experience for customers who manage network security programmatically.