Share your ideas with us
We value your insights on AfterShip products and features. Let's innovate together!
Delivered
0
0
Tags to alert merchants about combined orders.
Caleb Patel
July 19, 2024 at 10:48 am
In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.
To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.
Submitted
0
0
Integrate with Smile.io
Ryan Collins
March 27, 2024 at 5:45 pm
I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.
Submitted
0
0
Want to create a landing page for referral program and for affiliate program.
Karan Singh Majila
July 16, 2025 at 10:42 am
We want the feature for referral program page through which we can dedicated referr to the customers and one affiliate program for our influencer through which they can track their progress and commisions.
Submitted
0
0
Shipments Header
Jana Churich
October 25, 2024 at 4:12 pm
Titles should update with count of items in the section so you know it's updating and should be clicked on.
Submitted
0
0
Custom RMA Cancellation Timeframe
Abby Hatchimonji
March 11, 2025 at 8:33 pm
Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.
Submitted
0
0
Display Order ID and RMA ID in the Return Status Section of the Return Summary Page
Femy Elizabeth Biju
July 15, 2026 at 5:14 am
Background
On the Return Summary page, the Return Status section is commonly used to display shipping instructions that guide customers on how to return their items. As part of these instructions, customers are often required to include both their RMA ID and Order ID with the return shipment so that the warehouse and processing teams can identify and process the return correctly.
Currently, the RMA ID is only displayed at the top of the page, and the Order ID is not prominently visible within the Return Status section.
Requested Enhancement
Add configurable fields within the Return Status section of the Return Summary page to display:
* Order ID
* RMA ID
These fields should be displayed alongside the shipping instructions and return status details, making them easily accessible to customers while preparing and packaging their return shipment. We are open to any placement within the Return Summary page that provides clear visibility and easy access to these details.
Business Use Case
Our client specifically requested this enhancement because their return instructions ask customers to include the RMA ID and Order ID with the return package. Having these details displayed directly within the Return Status section would:
* Improve visibility of important return information.
* Reduce customer confusion when preparing returns.
* Eliminate the need for customers to search for these details elsewhere on the page.
* Help ensure return shipments contain the correct identification information.
* Improve operational efficiency and reduce return processing delays.
Expected Outcome
Customers can quickly locate the required Order ID and RMA ID in the same section where they view their shipping instructions, resulting in a smoother and more user-friendly return experience.
Thank you for considering this enhancement. We believe it would benefit merchants who require customers to include reference identifiers with returned packages and would improve the overall returns experience.
Submitted
0
0
Link to Return Status Page from Admin & Shareable link to return status page for Customer Service
Jason Ma
February 3, 2025 at 10:10 pm
Would be a great feature if there was a link to the returns status page within the returns dashboard.
And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer
Submitted
0
0
Include a SKU column - Returns Dashboard
Lewis Steen
March 21, 2025 at 10:19 am
It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.
Submitted
0
0
Exporting Reports for Notifications
Nicole Steever
June 3, 2025 at 6:40 pm
Can we have a way to export the report of the notifications? So for example, I would love to be able to export the list of people who had bounced emails for our shipping notifications or even to export the list of folks who did not open the message.
Delivered
0
0